The right
Section 12 of the DPDP Act, 2023 gives you the right to erasure. No reason required, no retention queue.
How to request
Two ways: in-account (Settings → Privacy → Delete my account), or email [email protected] where the word "delete" is enough.
The process
01Acknowledgement
Within 1 working day.
02Identity verification
An OTP check if the request looks suspicious.
03Erasure
Completed within 7 days, logged with a deletion hash.
04Confirmation
We confirm in writing once it's done.
What gets deleted
- Account and business profile
- All uploaded documents
- Your loan enquiry and facilitation records
- Financial analysis we generated
- Support and contact history
- Consents and Account Aggregator pulls
- Analytics and error-monitoring records
Statutory exceptions
A few records are retained where law requires: KYC and tax invoices for 8 years (CGST Section 36), consent records for the period set by the DPDP Rules, 2025, records under an active legal claim or regulatory obligation, and anonymised analytics that no longer identify you. Where you have an active loan application or a disbursed loan, the lender holds its own copy of the records you submitted to it, governed by that lender's own policies.
Account Aggregator data
Revoke consent on your AA gateway and any cached AA data is erased immediately. You can revoke independently via Finvu, OneMoney, NADL or CAMS.
If we decline
Only when law requires it. You may escalate to our Grievance Officer at Webority Technologies Private Limited (see Privacy Section 15) and then to the Data Protection Board.
